Frequently Asked Questions

These are general steps of your shopping journey with us:

1. Choose your product, add to cart & amend quantity
2. Check order details
3. Confirm your shopping cart
4. Provide shipping & billing information
5. Choose payment options and finalize payment
6. You will see the payment transaction status on your screen
7. For successful transaction, we will email you the order confirmation
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The majority of our EC Beverages wine is available at our online shop. However, only products with available stock will appear with the “Add to Cart” button.

The price of our products on line will normally be the same as in store prices. However, occasionally, some price differences might occur in the event of in store only or online only promotion.

We are constantly updating our product range so we invite you to visit our website frequently.

We look forward to hearing feedback about our product(s). You can find section specifically designed for reviews on each product page. Additionally, please feel free to send us feedback to +6017 – 966 0812 or drop an email at info@ecbeverages.com

Products are typically guaranteed with a warranty on manufacturing defect only. Please keep receipt of your purchase for warranty claims.

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Please note that during major holiday seasons*, please allow an extra 1-3 business days for processing time due to high peak of orders.

*Chinese New Year, Hari Raya Puasa, Deepavali, Christmas, etc.

Parcel Delivery
Delivery to metropolitan areas will take place within 3 working days and for non-metropolitan areas, delivery is within 6 working days.

Truck Delivery
For Peninsular Malaysia, delivery typically takes place within 2-5 days from the date of order. During peak season, we seek your kind understanding as delivery lead time may be longer due to surge in order volume.

For East Malaysia, there is a lead time of approximately 3-4 weeks before order is delivered. Transport service provider will contact the customer to schedule the preferred delivery time once the order is ready for delivery.

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Kindly note that in general, the delivery to condos or gated residences is not available after 5PM on weekdays, and whole day on weekends and public holidays. Please ensure that the relevant permissions are obtained from the building/ residential management for the chosen delivery date. You will be charged for second delivery for fail delivery due to lack of relevant permission.

Please call us at +6017 – 966 0812 to reschedule a new delivery date. A Re-Attendance fee shall apply for the next delivery attempt.

Give us a call on +6017 – 966 0812 or drop us an email at info@ecbeverages.com for more information.

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All prices include taxes.

Currently, we only accept Malaysia Ringgit as our currency.

We are highly committed to provide you with a safe transaction, value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.

Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under “Privacy Policy”.

Please call us at +6017 – 966 0812 for assistance or drop us an email at info@ecjiu.com

Please click on ‘Login’, which is located on the top right hand side of the website (Homepage). You will then be prompted to a new page fill in your details as requested before clicking ‘Register’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

Once you login you will be shown a profile page where you can edit your details. Click ‘save’ once you are finished to save these changes. The profile page can also be viewed by clicking on our login name link on the top right of the site.

Please call us at +6017 – 966 0812 for assistance or drop us an email at info@ecjiu.com